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F.A.Q.

Frequently Asked Questions

  • Why this service ?

We are very passionate about freedom of speech, protection of privacy and security, democratization of knowledge and free culture.
We will vigorously protect your rights and provide the most secure and reliable service possible.

  • Will it work with any type of connection?

Yes. The VPN service should work over any Internet connection : DSL/Cable, Wifi, 3G, etc. We do recommend a broadband connection for best performance.

  • What about routers and firewalls ?

Usually, “it just works” (using UDP hole punching for NAT traversal),
In some cases, you may need to open UDP on port 443 in your firewall and/or router. If that isn’t possible, we can use any other open port, contact us for more information.

  • Can I connect with the same account on several PCs ?

You can use your account on all your computers, but cannot connect simultaneously with the same account.

  • Will it slow my Internet connection down ?

Any VPN or security application can theoretically affect performance, but it depends on a great many factors. Some users actually experience a speed increase when using the VPN service (for e.g. with providers that don’t respect net neutrality).

Overall, due to the encryption and depending on your distance from the gateway, you may see a slight slowdown in download speed, but it shouldn’t be noticeable in any practical terms. And, due to how the VPN “optimizes” traffic (thanks to compression and UDP) you can usually rely on an increase in upload speed, which can improve the performance of applications such as VoIP or P2P.

If you feel the VPN is slowing your connection abnormally, please contact us for troubleshooting.

  • I can’t connect to the VPN and/or website from certain locations

Some may attempt to block our website and/or gateways using DNS poisoning. To avoid being affected, you can use third-party and secure DNS, such as those of OpenDNS :
208.67.222.222
208.67.220.220
When you are connected to our VPN, your DNS are usually automatically changed, but we recommend you change them manually when your are disconnected as well. Step-by-step guides are available.

  • I can’t send e-mail when connected to the VPN

You are probably using the outgoing e-mail server (SMTP) of your ISP, which typically allow sending e-mail only from their network (which you are not on when connected to the VPN).
Sometimes activating authentication for outgoing mail (in your e-mail application’s account settings) will work (using your usual e-mail and password).
Otherwise, you can simply create an account with a free e-mail service that provides SMTP (for eg: gmail.com ;gmx.com) and use it only for sending e-mail.

  • Why is a VPN better than a web proxy ?

A VPN encrypts absolutely all your data (web surfing, IM, VoIP, FTP, P2P, etc.) whereas a proxy typically only encrypts web (HTTP) traffic. VPNs also tend to be much faster and more reliable.

  • What technologies do you use ?

Our service is built on open industry standards and protocols, powered by open-source software. See the >list here.